RED Hydrogen One – My Preorder Experience

by birtanpublished on May 9, 2021

What's of YouTube's a kyo-ahn super SAP TV and today we're gonna be talking about the red hydrogen one and yes this is gonna be a bit of a ride so for those of you guys who don't know red are basically a company that makes some really awesome cameras these cameras are used in feature films and some youtubers also used their cameras because of how good they are now in July 2017 they teased the fact that they were gonna be making their first-ever smartphone we were given very little information about this smartphone there was a brief render that we could see kind of shaded and the two main

Things that we knew about this phone were one that it will have a holographic display that would be glasses free and two that it will be modular how it would be modular this wasn't really specified but everyone kind of assumed that you'd be able to add lenses to it and things like you can do with red cameras now pre-orders of this device were live right away there was a $1,200 version which was the aluminium or aluminum version and a $1600 titanium version the shipping date was supposed to be around a quarter one of 2018 which was quite a bit after the initial pre-order date and

Being a tech enthusiast I was very interested in this phone I really wanted to check it out especially this display in the modularity so I thought let me go ahead and pre-order so I went ahead and pre-ordered at the $1,200 version now if you've pre-ordered something before like a smartphone maybe from Apple or Samsung with somebody you'll know that usually when you pre-order something they'll take your money a few days before they're about to ship the product this was not the case with the red hydrogen one just a few days after I placed my pre-order the money was already taken

Out of my account which is bit of a shock to me as it was to a lot of other people now you kind of have to think about this that the price doesn't even exist yet and won't be existing till at least another six months but they've already taken my money this is not a Kickstarter project if it was a Kickstarter project then I would not have put my money towards it especially not that amount of money but anyway I was still quite interested in this smartphone I thought it's gonna be something that my audience is gonna be quite interested in so I thought you

Know what I'll just keep the pre-order and we'll see how it now months went by and I got no updates apparently there was a forum with some brief updates but hey I've paid over a thousand dollars I expect updates directly from red telling me where my old arrays what's happening with my order means they've taken my money at the end a right but there was really nothing I had no emails from them and 2018 came quota one as you guys know has long gone and it came to a point where I just was fed up and I thought to myself okay I am

Still kind of interested in this phone but I'm not $1,000 interested in this phone so I'm gonna go ahead and cancel my order so I went onto the red hydrogen-1 website they had some info on there that you can get a full refund before the party is shipped and it was an email address there too so the 25th of April I sent an email to this address saying that I want to cancel my order and I would like a refund and guess what I didn't get a reply a week went by two weeks went by so I sent another email to this address saying hey what's happening this is my wooden number I email two

Weeks ago I've had nothing what's going on and still nothing now a month went by I thought okay this is just really taking the mix so I put out this tweet now after I put up this tweet a few of my friends responded and said that they have had similar issues with red before so I wasn't the only one and one of my friends thankfully actually put me in touch with somebody at red so I sent an email to this person at red saying hey look I've not had any response what can you do about this now thankfully I did eventually get a response this is a

Month later after going through a friend and this person at red basically said that they don't work for the red hydrogen-1 team but they can forward my query on to the red hydrogen one team and hopefully someone will get back now it's been over a week since that happened I have still not heard anything from the red hydrogen one team and it's been over six weeks month and a half since I initially asked for my refund and realistically speaking I have really not got anywhere so why am I making this video well this video isn't to try to help me get a refund from red I'm sure

Hopefully eventually I will get my refund from them but I just wanted to kind of highlight how bad this customer service experience has been and this is before they've actually shipped me the product this is the point when companies are usually very eager to try to keep your custom and they know that you are in your rights to cancel your order so they're usually very good at this point but at this point they've been this bad so I can only imagine how bad they will be after I've received my product if I ever get it am i still interested in the red

Hydrogen one yes I'm interested to check it out but I'm not interested to pay $1200 towards it especially considering the fact that it's gonna have last year's internals it's gonna be having the snapper in 835 and although that's a great processor it is not the 8:45 which is the processor that's in every flagship device this year have any of you guys ordered the red hydrogen one on are you guys still interested in the red hydrogen one definitely drop me a comment below and let me know I'll let you guys know how I get on with this issue and if I ever get my refund from

Red I'll be doing some updates on Twitter so make sure you are following me on there so that's it guys just a bit of an update from me on the situation I hope you found it useful if you did then do hit that thumbs up on for me this is sapphire super SAP TV I'll see you next time

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