President of Samsung US apologizes for Note7 recall fiasco

by birtanpublished on October 3, 2020

My name is Tim Baxter president and chief operating officer at Samsung Electronics America at Samsung our highest priority is our customers their aspirations their needs their safety and with battery cell defects in some of our note seven phones we did not meet the standard of excellence that you expect and deserve for that we apologize especially to those of you who are personally affected by this to those of you who love the note the most loyal customers in our Samsung family we appreciate your passion and your patience we take seriously our responsibility to address your concerns

About safety and we will work every day to earn back your trust through a number of unprecedented actions and with the extraordinary support of our carrier partners suppliers and the United States Consumer Product Safety Commission here are the facts the CPSC has worked closely with us to develop expedite and execute a plan to protect American consumers we notified them of a potential defect in the original note 7 batteries and then issued a global directive to stop sales immediately to date we already have exchanged a hundred and thirty thousand units a fast and

Meaningful start and with the CPSC's partnership we will continue implementing corrective steps to exchange every single note 7 on the market to be clear the note 7 with the new battery is safe the battery cell issue is resolved and this finding has been affirmed by a recognized independent lithium-ion battery expert to our note 7 owners if you have not yet replaced your original note 7 please PLEASE power it down and return it new note 7 phones will be available for exchange no later the next Wednesday Sept

Number twenty first visit samsung.com/spsn

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